HOW TO CONTACT US FOR QUICK RESPONSE

- ORDER NUMBER # 5 DIGIT 

- ISSUE DESCRIPTION   

Damages and issues

(VALID REFUNDS ONLY IF)

- VIDEO OF ITEM UNOPENED AND TESTED 

- WITH IN 24HRS AFTER DELIVERY 

- IF FAULTY OUT THE BOX A REPLACEMENT OR CREDIT WILL BE ISSUED 

- IF BAD REVIEW IS LEFT REFUND IS INVALID, PLEASE CONTACT BEFORE REVIEWING

REFUND 

- SHIPPING IS NON REFUNDABLE 

- PRODUCT REFUND ONLY 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Note: 

Can we change your address if you submitted the wrong one? : Yes if you contact us before we fulfill the item, we can most definitely change the address for you.

No: if the item has already been fulfilled, unfortunately, we cannot do anything about it. A refund is not possible as we clearly state to contact us if there’s any issue with your order before it shipped out.

Refunds

IF ITEM IS SENT BACK SHIPPING IS NOT REFUNDED 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be CREDITED the amount owed to you via PROMO code or account if available. Please remember it can take some time for your bank or credit card company to process and post the refund too.